Here you can find answers to different questions related to your hearing.
If you find it difficult to hear and want help to better understand hearing loss and what are the solutions available, please contact us by calling us at 6972 7635 or through the contact form.


Hearing loss can happen at any age, and most people will gradually lose hearing acuity. In people over the age of 55, about half have hearing difficulties or already suffer some degree of hearing loss.

However, hearing loss can occur in any age group. There are some questions you can ask yourself to find out if you have hearing problems that you need to address:

  • Do I constantly ask people to repeat what they have just said?
  • Am I having trouble keeping up with conversations with more than two people?
  • Do I find it difficult to hear what is being said unless I’m looking at the speaker?
  • Does it sometimes look like people are babbling or slurring their words?
  • Do I have a hard time hearing in busy places such as restaurants, shopping centers or meeting rooms?
  • Do I prefer the television or radio volume louder than the others?
  • Do I feel my ears ringing?

If you answered yes to some of these questions, it is probably a good idea to have your hearing assessed and if required, experience a hearing aid demonstration. Don’t worry, it’s free, performed by a certified Audiologist.

Hearing is one of the most important senses for a human being. It is incredible to be able to hear sounds that you have not heard for a long time and to relate to your family and social groups without any communication barriers.

The quality of your hearing can seriously affect your daily life. If you really have a hearing loss, it can be very frustrating not to be able to listen to the conversations or interact with friends and family members.

Several studies have shown that, for people with hearing loss and those closest to them, hearing aids have played a significant role in their social, emotional, psychological and physical well-being. More specifically, the use of a hearing aid to rectify hearing loss has proven to be able to improve:

  • Communication in a relationship;
  • Intimacy and affection in family relationships;
  • Ease of communication;
  • Sense of control over your life;
  • Social participation;
  • Perception of mental functioning;
  • Emotional stability.

Hearing loss can be caused by a number of common reasons, including excessive noise, infections, aging or simply genetics. Sometimes hearing loss is congenital (if it occurred before birth). Other causes are reactions to medicines or cancer treatments.

In adults, hearing loss (acquired hearing loss) can be the result of several reasons:

  • The most common cause for hearing loss is the natural aging process. Some types of diseases such as meningitis, Ménière’s syndrome or benign tumors in the auditory nerve can also cause hearing loss.
  • Prolonged exposure to loud noises can cause permanent hearing loss.
  • Ear infections such as otitis media, characterized by the accumulation of fluids in the inner ear, can cause hearing loss, allergies, colds and sore throat, tonsils or adenoids inflammations.
  • A perforation of the eardrum that can be caused by a sudden change in air pressure (occurs on an airplane or diving), foreign objects (e.g: a cotton bud to clean the ears), or pressure caused by a middle ear infection.
  • Some medications, including antibiotics, can damage cells in the inner ear. Some examples include quinine, aminoglycosides, diuretics, excessive doses of aspirin and some chemotherapy agents.
  • A wax build-up (cerumen) in the ear canal can result in a sound obstruction, reducing the hearing capacity.

Your hearing is very important. If you suspect you have hearing loss, our best advice is to not ignore it by thinking it will go away.

The first thing to do is determine if you really have hearing loss or not. Sometimes it may be due to an accumulation of wax, which can easily be corrected. However, to find out if you have a hearing problem it will be necessary a hearing assessment with the help of an Audiologist, who will carry out a wide range of tests to ensure accurate results.

If your results show any hearing loss, you should then start looking for solutions that best fit your individual needs and degree of hearing loss. The sooner you make a decision, the better the outcome.


Hearing aids have changed a lot in recent years. Both in appearance (they are much smaller) and in the functions they provide (several features that give greater control to the user).

A hearing aid is an electronic device that makes sounds audible to people suffering from hearing loss.

Digital hearing aids come in a wide variety of sizes and styles to ensure the different needs of each person are met.

Some hearing aids are placed behind the ear and others are completely invisible inside the ear. All the devices have different levels of technology, to suit your specific needs and your budget.

Click here to learn about the different types of hearing aids.

There are several factors that will determine which hearing aid is the best for you. These factors include the nature and severity of your hearing loss, your lifestyle, and even your hobbies.

Your work may also be an important factor. Your visual acuity and dexterity, as well as the size and shape of your outer ear and inner ear canal, are other important factors.

With a free demonstration of hearing aid technology, our Audiologists will allow you to try different hearing aid models and advise you on the best options to meet your individual needs.

Although no hearing aid can recover your hearing to normal levels (except in cases of mild hearing loss), digital hearing aids are designed so that you can hear soft sounds that you could not hear before, and to prevent other sounds from becoming uncomfortably high for you.

Digital hearing aids are also designed to enhance your ability to understand speech, even in noisy environments.


The simple answer is yes, there is a standard 1-year warranty for hearing aids against manufacturing defects that could go all the way up to a 4-year warranty for selected models.

This warranty does not cover hearing aids that have been modified or have been physically damaged.

In the first few weeks of usage it may be necessary to re-evaluate your outcome, if needed, to perform a proper re-adjustment on the hearing aid settings. At this point, we can always tackle any small problem that may have occurred during that time, at no additional cost.

We also offer lifetime maintenance for every hearing aid.

Before buying a hearing aid it’s important to know if you will really need one and what benefits you will receive. For this, we suggest you request a free hearing aid demonstration.

Our Audiologists will start by walking you through the different types of hearing aids and the advantages of each one, while making the necessary preparations and programming so that you can test them then and there.

If you feel improvements with some of the hearing aids you try on, our Audiologists will give you their professional opinion about the options which best suit your case, taking into account the degree of hearing loss, your style of physical and social activity, manual dexterity, etc.

Contact us to make your appointment!

Hearing aids, when well cared for, and given regular maintenance and cleaning, can usually last from 5 to 7 years.

Hearing aids that are placed in the ear (ITE), in the ear canal (ITC) and completely inside the ear canal (CIC) are inserted into the ear canal and, for this reason, tend to require more frequent maintenance than behind the ear (BTE) devices.

The most common maintenance a hearing aid needs is cleaning the dirt that blocks microphones and receivers. In short, the durability of your hearing aid depends on how you care for it and the regular maintenance performed.

Your Audiologist will inform you about the best practices to keep your hearing aid clean and dry, as well as explain you how to change the batteries.